AR
Amanda R
1 reviews | Active since Jul 2021
09 Jul 2021, 18:07
Car Claim
I was involved in an accident beginning of May. My car got towed away and I didn’t have a courtesy car. The damage on the car is repairable . My claim was on the validiction stage for over a week. I had to literally call every two days to have my claim authorised. Then the service provider has had my car for 3 months. When I express the lack urgency from the service provider Miway defends them and makes excuses for their inability to meet the deadline of fixing my car. Today I was told I’m getting my car and even paid access only to be informed at 2 o-clock that I’m not getting my car. Miway has truly given me the worst experience and I definitely ending my relationship with them this month.
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Replies (1)MiWay Insurance's replyOfficial
10 Jul 2021, 08:37We’re so sorry to hear that your recent experience with us has not been up to standard and we assure you that this is not the level of service that we aim to deliver! Your feedback has been passed on to the right team and someone will be in touch soon to turn this around. Best regards,
The MiWay Team
The MiWay Team
MiWay Insurance's reply10 Jul 2021, 08:37
Official
We’re so sorry to hear that your recent experience with us has not been up to standard and we assure you that this is not the level of service that we aim to deliver! Your feedback has been passed on to the right team and someone will be in touch soon to turn this around. Best regards,
The MiWay Team
The MiWay Team
