Car Accident Claim not attended for a month, Miway is adding excess fee, not within agreed contract

<p>Hi</p> <p> </p> <p>Kindly assist</p> <p> </p> <p>I am currently paying Miway for car insurance. I was involved in a car accident on the 24th of June 2017 and I reported the accident for insurance claim.</p> <p> </p> <p>I was told to bring the car for assessment, after that i havent hear anything from them for approximately 2 weeks. I phoned that checking for my status and they kept on saying they will come back to me. Finally i got reach of Ursala Ngamlana [ ********** 464] and she said i must pay R10 000 access fee, which that is not the amonth i signed for, i told her that i only know R5000 excess fee as per our contract agreement with Miway. I even requested her to listen to the telcom during the agreement. But not i can not get hold on her, i do send her emails to remind her, but 50% of the time i dont get feedback, and when ever i get a feedback it is full of empty promises.</p> <p> </p> <p>Kindly assist, my car is not fixed </p> <p> </p> <p>Thank you</p> <p> </p> <p>Mbali Mtetwa </p>