Car accident ***

I logged an accident that occurred on the 2-09-2017,then on the 4th I received an e-mail coming that they have assigned Gloria Machete to assist me with my claim,she will get back to me within 2-3 days.4 days passed with no response from her,I then called the company myself,and the guy I got told me that he 'll convey the msg to Gloria.I waited nothing happened.a week later she confirmed that my car has been written off,she gave me all this stories and I was fine it,I then called Mfc to get the settlement quote coz the insurance had to pay for the retail value of it,then even sent a courier guy(Katlego)to collect a spare key for the car.09-09-2017,I received an sms to say they still busy with the finalization they'll get back to me.11-09-17 I sent Gloria Machete an email to get an update,I received an automatic reply from her saying she's not in the office till 14-09,she referred me to Solani Baloyi who told me they awaiting to receive the documents which was couriered to them.19-09 I called again her number that I was given to call Gloria straight didn't go through she was never reachable on it ,I 'll always use the customer care number,I was ****ed I got Bridget and now her she tells me different story that they now going to repair the car,it's no longer a write off.The overall service I got from the team was shiiiit ***.Phemelo