Can't get claim resolved

It's sad that I have to do this, I've been with Miway for years and now that I have a claim, I can't get payout. About 2.5 weeks ago I had an accident where a bakkie lost it's load on the highway and it hit my bumper. I reported it and had an assessment scheduled 2 days later, seemed great so far. Panel beater says they're open till 23 Dec so they can help out if I get feedback in the next week. Then the outcome, I received an email stating they are writing the car off, for a bumper. I have to turn the car in. So I phone, get hold of Quinton. He explains there are other options and that he'll refer it to a manager. Multiple emails, app messages, call me back requests and phone calls later, I can't get hold of any claims person. Finally got hold of Rene on Thursday 17 Dec. She says she can see it is approved and they just have to send some documents to me. Still no documents. So I phone yesterday and the gent says he can see the paperwork is still being validated but I should note, I'm no longer covered until the fixes are done. Promised I'd get the paperwork yesterday and as we close off today 22 December, I still don't have it. So 2.5 weeks after an accident, I can't get hold of Miway claims, I can't get the claim resolved and as panel beaters are closing for the festive season, I will not be able to have the bumper fixed and I will not be covered during the silliest season of the year. I am appalled. If I ask for a month's premium back for every time I've had to follow up. On this claim, I may need to be reimbursed all the years I've been with them. They do not treat clients fairly