Cannot Retain Existing Clients!

I have been insured with Miway from 2009 and I never claimed<br> And only to be paying a high premium. The service you receive from the call centre agents is really patetic and no customer service experience. Now miway decides to advertise if you insure with them online then you get cash back within 3 months. I am going to cancel my policy because I feel existing clients do not get rewarded and we must wait for 2 years to get something back which is ridiculous! I want someone to call me back so I can cancel my policy. It's not worth been a loyal client these days. I would prefer a business manager calls me so I can voice my concerns and cancel my policy.