MRA
Mr. R A.

1 reviews | Active since Mar 2009

15 Jul 2016, 20:21

cannot cancel Goods in Transit policy with Miway

<p>I am trying to cancel a Goods in Transit policy with Miway, with 0 success!</p> <p> </p> <p>No one in the call center knows what "Goods In Transsit (GIT)" is. </p> <p>Apparently only one person, Amori can help me, whom I cannot talk to me. Apparantly she tried to call me, once while I was in a meeting, and once when I Couldn't take the call. No messages were left. No direct phone number or email to reach her on. and the callcenter staff can't put me throuhg to her. </p> <p> </p> <p>To make things worse, I have NO contract for this product, nor is it listed on my policies on the Miway website. </p> <p>So this makes me think, does this product actully exist, for which I've been paying R731 per month for the past year?</p> <p>Perhaps a call to SARS and the Consumer Protection Act would help resolve this matter?</p> <p>Claiming VAT on a product / service which doesn't exist is *******...</p>

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Replies (1)
MiWay Insurance
MiWay Insurance's reply29 Jul 2016, 14:47
Official

Good day Rudi

Thanks for bringing this to our attention and so sorry for upsetting you - we assure you that it is never our intention to do so. Amori has been in touch to confirm cancellation of you policy and to let you know what we need to refund the incorrect charged amount.

Thanks for giving us a chance to make things right and please give us a shout if you need anything else!

Best regards,
The MiWay Team