BD
Busisiwe D

1 reviews | Active since Jun 2015

02 Aug 2017, 12:09

Canellation of policy - Refund

<p>I called Mi Way Business on the 26th of july 2017 to cancel my Insurance policy as the servies provided were no longer needed. The person I spoke to advised me that the policy was cancelled and my money will refunded to me, when I asked when she could not give me an answer whic I thought was a bid strange.</p> <p>Today 02/08/2017 I spoke to someone on the call centre who rudely transfered me to Mapaseka withou even telling me that my call was being transferred. I spoke to Mapaseka who advised me that a refund of R2100 and something was going to be paid to me, when I aske why was the amount less that my contribution of R2529-00 she advised me that she did not know. It is very strange that Miway cannot give me an answer immediately and yet they are willing to hold back my money..Also I had to call them to find out about my refund and still not appropriate answer is given</p>

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Replies (3)
MiWay Insurance
MiWay Insurance's reply02 Aug 2017, 12:47
Official

We are really sorry to hear that your experience with us has not been a pleasant one. Please be assured that this is not the kind of service we aim to deliver. An agent will be in contact with you shortly to discuss your concerns.

Best regards,
The MiWay Team

BD
Busisiwe D's update03 Aug 2017, 09:18
Reviewer Update

Mi way Business has not called me even though they promised to call me back. All I want is my refund and the calculation of the amount paid into my account. It has been a week now still my refund is not paid. They are so good in debiting accounts bt bad when it comes to paying valid refunds.

MiWay Insurance
MiWay Insurance's reply15 Aug 2017, 09:29
Official

Thanks for your note and please accept our sincere apology for any inconvenience we have caused you.

Dorcas has since called to discuss your concerns with you in more detail and she also explained the pay-out process.

We urge you to give us a call if there's anything else we're able to help with.

Kind regards,
The MiWay Team