Cancelled policy and Refund required

I sent an email on 22 June requesting the cancellation of my policy, providing over a month’s notice. Despite this my account was still debited on 25 July in error. I contacted your office that same day (Friday, 25 July) to request a refund and was assured that the funds would be returned within 7 days.

Today is 4 August, and I have yet to receive the refund. I called again this morning, only to be informed by your agents that they will need to call me back.

As a long-standing client, I am extremely frustrated and disappointed by the delay and lack of clear communication. I would appreciate it if this matter could be resolved as a priority.