tT
thando T

1 reviews | Active since Jul 2016

02 Jul 2016, 06:30

cancelled insurance but still get debited

<p>I have called miway many times to cancel my insurance cancelled and obtain proof of cancellation, but I am still being debited. I have been receiving terrible service from them each time I call.</p>

0
Replies (2)
MiWay Insurance
MiWay Insurance's reply18 Jul 2016, 15:39
Official

Good day Thando

Thanks for bringing this to our attention and we’re so sorry for upsetting you initially, we assure you that it is never our intention to do so. Ntokozo has been in touch to discuss your concerns with you in more detail and also confirm cancellation of you policy. We’re happy to report that we will also refund you the incorrect amount charged.

Thanks for giving us a chance to make things right and please give us a shout if you need anything else!

Best regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply18 Jul 2016, 15:41
Official

Good day Thando

Thanks for bringing this to our attention and we’re so sorry for upsetting you initially, we assure you that it is never our intention to do so. Ntokozo has been in touch to discuss your concerns with you in more detail and also confirm cancellation of you policy. We’re happy to report that we will also refund you the incorrect amount charged.

Thanks for giving us a chance to make things right and please give us a shout if you need anything else!

Best regards,
The MiWay Team