VN
Vincent N
1 reviews | Active since Apr 2013
29 Aug 2023, 07:19
Cancellation process issues
On the 7th of July 2023 my husband called Miway to inform that he is cancelling our insurance with them . Miway acknowledged the cancellation and yet proceeded to debit our account on the 25th of July 2023 . My husband called once again to find out why Miway had done this they informed him that they could counter the offer , which they couldn’t . He followed up with them on the 15th of August 2023 on the cancellation and Miway stated that they would cancel the insurance and refund the July amount erroneously debited . Once again Miway has debited our account!
What do we have to do to get our insurance cancelled because we have now been paying 2 insurance houses because of Miway’s incompetence!!!!!!
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MiWay Insurance's replyOfficial
29 Aug 2023, 07:22It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
Best regards,
MiWay Insurance's reply29 Aug 2023, 07:22
Official
It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
Best regards,