Cancellation Policy

<p>I took car insurance with Miway some time ago in my husband's name, I had explained to them over the phone that the car does not have an immobilizer and that we did not intend to get one. I was given cover and all was well. I was then contacted for another reason and I was informed that because the car doesn’t have an immobilizer I don't have hijack and theft cover. I then told them that I would like to cancel this policy and not get the immobilizer/tracker at an added premium. </p> <p> </p> <p>I was then transferred to their retention department and the woman who was assisting me wanted me to confirm with my husband if it has central locking. She could not get a hold of him and promised to call back but never did. I called again as asked for the contract to be cancelled and I was put on hold but no one picked up. </p> <p> </p> <p>I called days later to cancel and a woman confirmed that the policy had been cancelled. I then asked her if the following premium would be deducted because I had already taken another policy and needed the money for that premium and she confirmed that it wouldn't be deducted. </p> <p> </p> <p>Guess, what? It was deducted. I then sent another email asking that they return the money as I was told that the premium would not be deducted and I haven't received a response.</p> <p> </p> <p>Miway, please give me my money back.</p> <p>Thank you.</p>