Cancellation of Policy Issues...

<p>Emailed them on 31 Oct 2016 to cancel my policy additon to receiving a call from aconsultant in November expressing their concern to why am cancelling, gave my reasons and was assured policy will be cancelled.</p> <p>Only to see end of Nov,Dec & now January 2017 I have been charged for a policy that suppose to be cancelled. Called the call centre number 8 TIMES to explain the exact same thing teh past 3 months with alot of apologies that mean nothing and how they will look into it and someone will get back to me. Am still waiting for that someone to get back to me. Apparently the Retention Manager, Kelvin Pienaar was suppose to call me 3 days ago aswell, am still waiting!</p> <p>I sure it is not rocket science to cancel a policy and process my refunds of the 3 payments debited from my account when the policy should ahve been cancelled.</p> <p> </p> <p>Really now, common MIWAY!!!!!!!!!!!!!!!!!</p>