nN
noma N

1 reviews | Active since Mar 2009

22 Nov 2016, 18:24

Cancellation of Policy

<p>I called to day to cancel my policy. The first person I spoke to, Ansthi told me I had to give 1 month notice and could only therefore terminate on 31 December. </p> <p> </p> <p>When I ended the call I checked the documents I received from Miway. I couldn't find reference to the termination notice so I called again for assistance. The person I spoke to didn't know the contract and put me on hold for 10 minutes while conferring on the contract. Then she came and referred me to a clause that said termination was 30 days. So I asked her if it's 30 days why did Ansthi say I can only end my contract on 31 December surely it should end 22 December. </p> <p> </p> <p>Then she put me on hold again and I was on hold for another 8 Montes till I ran out of airtime. </p> <p>1st someone must call me back I need to complete this process</p> <p>2nd why do you employ people that don't know contracts and waste my time and money</p> <p>3rd the reason I'm cancelling is because of failure to inform me that if I drive to client or to another site then it's business travel, then my question is what then? Since I'm forced to stay with Miway for 30 more days, am I sufficiently covered? </p> <p> </p> <p>4th, I was not happy with the forceful way Ansthi was with me. I've had a good relationship with Miway but it's ending on a very sour note.</p>

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Replies (2)
MiWay Insurance
MiWay Insurance's reply23 Nov 2016, 08:43
Official

Thanks for bringing this to our attention. We will get someone to assist you.

Best regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply24 Nov 2016, 11:49
Official

We’re so sorry to hear that your recent service experience has left you feeling let down and undervalued! Ntokozo has since been in touch to assist you with your policy and she also confirmed cancellation of your policy.

Please feel free to give us a call if you need further assistance.

Best regards,
The MiWay Team