cancellation of policy

<p>Not happy at the pathetic excuse for what is deemed as service issued to me by MiWay... My first encounter on 11/05/2016 @ 16h07 instructing Dipuseng to cancel my policy with Miway... this was not done. When I did a follow-up on 21/05/2016 - after having my account debited the insurance premium. I spoke with Khaya who only then promptly informed me I would be re-imbursed my monies within 48 hours. It was also mentioned that I would receive an SMS to that effect. (To date, I have received neither my monies or the sms to state that my account is closed) I done a further follow-up today 24/05/2016 to ask once again what is the progress, status or update of my query/issue. A consultant by the name of Solomuzi (not sure of the spelling) asked me to provide a bank statement and only after that would I be reimbursed after 72 hours (really, my bank statement!) When I asked to escalate the matter further because I am not getting proper feedback or information, I was promptly put on hold for 15 min - who can afford to sit on a phone while someone is searching for a senior (how else would it take them 15min to come back to someone), I just gave up and put the phone down. My last attempt I called the contact centre once again, and spoke with Tholakela who then advised me she would do an investigation on what is happening on my account since according to the system, I only resigned on the 20th... and when I requested to be assisted by the previous consultant - I was kept on hold for more than 10 min before she actually came back to me to say that she would only be able to provide me with feedback at close of business today, when I objected to having to wait that long, once again... she told me she would come back to me at 12h00. She has told me now that there is nothing she can do on the matter, IF I don't provide my bank statement (clearly their records are not viable enough it would seem - why can't they check their own bank records to see the transaction) I would have to wait a further 7 days. SERVICE LIKE THIS SHOULD BE THE REASON BUSINESSES CLOSE! </p>