Cancellation of policy

I called on Wednesday 25/02/2015 to cancel my policy with Mi way insurance to which i was told it will be done.The 01/03/2015 a debit order comes off my bank account from Mi way for the insurance.I called them the Monday morning the 02/03/2015 and was told it was a system error that caused the cancellation not to go through and i would be called back from a manager and he will advise how long it will take for the debit order to be reversed.I still received no phone call and called back to the call centre today (03/03/2015). I spoke to a consultant that advised all there senior consultants who can assist me is busy but will get someone to call back.<br> This is unacceptable service and now i know why i decided not to do business with you....