SD
Sisekelo D

1 reviews | Active since Jul 2015

23 Jul 2015, 16:05

Cancellation of policy

On Monday (20/07/2015) I spoke to a consultant, and he gave me comprehensive car cover options which were ridiculous for me as an experienced driver. He, however, deceived me by saying I was not going to find any other deal that would be better that what he was offering me, hence would not be able to collect my new car from the dealer. I then reluctantly chose one of his options, which I later felt I had being arm twisted because I did actually found a far far better deal with another insurance provider.<br> <br> The drama started when I wanted to cancel this miway policy. I can write a 50-page book trying to narrate what these guys are doing now. My efforts are thwarted in everyway when I try to phone the call centre, I am being put throuh phones which are never answered, and my emails are not responded now. The fact is, I have already collected the car, with the other insurance provider's cover (policy), before the date myway had advised me to collect it on (24/07/2015), which would also be the date they'll deduct money from my account. This is pure thivery and lack of trustworthyness.

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Replies (1)
MiWay Insurance
MiWay Insurance's reply29 Jul 2015, 17:13
Official
Hello sidlamin,

We sincerely apologise for the run around and inconvenience that you have experienced. Please be assured that this is not the MiWay way, and that we value our clients' needs at all times. We confirm that an agent has been in touch to assist you with your query.

Best regards,
The MiWay Team