1 reviews | Active since May 2014
cancellation of policy
I called miway today regarding my policy ***6 I wanted to cancel policy as they are increasing my premium and it's getting ridiculous I refuse to pay and I was asked why I'm cancelling so I told the lady I had gotten a better offer she then put me on hold for 40 minutes where I waited wasted my airtime and was put on hold till an automated voice told me the agent was unavailable I never got her name but this is unacceptable I have placed a stop order as I have a new policy which is offering me a better deal and I will have my first debit order on the 20th of July I have placed a stop payment on miway for the 20th as I do not have the money to be paying such a high insurance you are taking food out my mouth and if this debit order has to go off on the 20th I will sue miway and take them to the ombuds you are not helping me with your service and you need to cancel my policy or there will be problems I guarantee you
We need to unconditionally apologise for not getting things right initially and for the run around you experienced! Please be assured that this is not the kind of service delivery we aim for and that we've passed your note on to the agent involved. Mmapaseka has since called to assist you with your policy - but it saddens us to hear you've decided to take your business elsewhere.
Please don't hesitate to give us a call if you have anything else we're able to help with.
Best regards,
The MiWay Team
We need to unconditionally apologise for not getting things right initially and for the run around you experienced! Please be assured that this is not the kind of service delivery we aim for and that we've passed your note on to the agent involved. Mmapaseka has since called to assist you with your policy - but it saddens us to hear you've decided to take your business elsewhere.
Please don't hesitate to give us a call if you have anything else we're able to help with.
Best regards,
The MiWay Team