1 reviews | Active since Jul 2017

19 Jul 2017, 12:04

Cancellation not done

<p>I cancelled my car insurance with you via email and on the app. A cancellation letter has not been sent plus you deducted. I am home due to an op and please process this as this was done in may already. No repsonse to any of my emails since inception of this policy.</p>

0
Replies (3)
MiWay Insurance
MiWay Insurance's reply19 Jul 2017, 12:09
Official

Thanks for bringing this to our attention! An agent will be in contact with you shortly to discuss your concerns.

Kind regards,
The MiWay Team

's update20 Jul 2017, 21:31
Reviewer Update

Thank you Adelaide Thwala.Your service and assistance was great and beyond expectation. From retention to advising me of my benefits.

MiWay Insurance
MiWay Insurance's reply14 Aug 2017, 15:48
Official

We are terribly sorry for not getting things right initially and for any hassles we have caused you, and we assure you that this is not the MiWay way! Adelaide has since called to update your policy to better suit your needs and we appreciate the opportunity given to make things right.

Please be assured of our commitment to always deliver awesome service and please let us know if you need help with anything else!

Kind regards,
The MiWay Team