Cancellation is impossible

Pathetic. Why is it so difficult to cancel an inactive policy. I've called in on Friday, spoke to 5 different agents. All of whom said i will receive a call back from cancelations. It is now Tuesday. No call has been received and I've called again. One consultant put me on hold for 20mins and then cut me off. Then the second consultant tells me im being transferred to a senior consultant who I waited to speak to for well over 10mins. Then was told they aren't available. Really? What is this?! I'm seriously glad to be canceling as should i have chosen to proceed with MiWay purely based on the cheaper premium I surely would have regretted it should I have ever had a claim. Please just cancel this policy. This is ridiculous. I do not want to the first premium to go off as i have been trying really hard to cancel it prior to that.