CANCEL POLICY STILL DEDUCT PREMIUMS!?

<p>A cancelleation request was sent to Miway on the 09/11/2016. This was a written instruction signed by the client. An automated response back from Miway was received stating that the request is being attended to? </p> <p> </p> <p>May 2016 the client's account is still being debited by Miway. On the 12/05/2016 the letter was resent to Miway and AGAIN a an automated reply was sent stating that the request is being attended to. Still no response. </p> <p> </p> <p>3 weeks later I phoned Miway and spoke to a call centre called Miyelani who advised me that no one is availabe in the relevant department but he is going to log a request for someone in that department to phone the client directly.</p> <p> </p> <p>I have just spoken to the client and no one has gotten back to the client? I explained to Miyelani how upset the client is and it is very important that someone please phone the client. I could even get a reference number because Miyelani said that Miway doesnt give reference numbers?</p> <p> </p> <p>This policy was cancelled November 2015 why is Miway still debiting the client 6 months later??? </p> <p> </p> <p>Client Policy Number: 264407 </p>