CANCEL MY POLICY EFFECTIVE 29/02/2020!! I CANNOT DEAL WITH YOUR INCOMPETENCE!!

MIWAY, PLEASE CANCEL MY POLICY EFFECTIVE 29TH FEBRUARY 2020. I DO NOT WANT ANY FURTHER BUSINESS WITH YOURSELVES. I WILL LOOK FOR ALTERNATIVE INSURERS. HEREWITH JUST A SNIPPET OF SOME OF MY INTERACTIONS WITH YOUR REPRESENTATIVES THIS PAST MONTH.

"Good morning, (Email addressees molokor, pearlicanN, mmapasekaN, info, CSDOCS)

Miway has yet again run a debit order of R943.63 on 24th February 2020. This is now the fourth debit order that has been run erroneously for the month of February, causing me grief, inconvenience, money out of my pocket and an inability to sustain myself and my family for the next week.

I have never authorized Miway to run early debit orders on my account. My life does not revolve around Miway. I have obligations and commitments that take precedence. My family and I have to live and we do so on a budget, hence the agreement was that premiums would be debited on the first day of every month in respect of this policy. February premium has been paid in full a long time ago.

Accordingly, I demand that Miway REFUND MY R943.63 AND R60.00 CHARGE LEVIED BY MY BANK, TOTALING R1003.63 WITH IMMEDIATE EFFECT. I WANT YOUR PROOF OF PAYMENT BEFORE THE CLOSE OF BUSINESS TODAY THAT YOU HAVE DONE SO.

Miway has no right to make a unilateral decision about premium payments and to affect my life negatively in that I cannot sustain my family for the next week. Run my debit order on the 1st OF EVERY MONTH AS AGREED!!

Miway is causing me grief and stress and it is unacceptable.

Please find statements attached. Please refund my money immediately and confirm that you have done so. In the absence of this I will post a complaint on Hellopeter."

"Goo day Maam, (Email from Molokor...)

Please email a copy of the bank statement as proof that the premium was successfully debited and the bank charges incurred for

Audit purposes for us to be able to refund the funds ."

"Hi Moloko,

I emailed you the proof and you confirmed receipt whilst I was on the phone with you. Please read this thread of emails. Read with comprehension!!!

I HEREBY CANCEL THIS POLICY WITH MIWAY WITH IMMEDIATE EFFECT, EFFECTIVE 29th FEBRUARY 2020!!!

REFUND MY MONEY. I WILL OBTAIN INSURANCE WITH ANOTHER COMPANY. YOUR INCOMPETENCE IS UTTERLY ASTOUNDING.

AGAIN, HEREWITH THE PROOF. PAY MY MONEY BACK IMMEDIATELY, AS I WILL CONTACT ALTERNATIVE INSURERS!!!"

Refund my money immediately, so I can get insurance with another company!!