1 reviews | Active since Jul 2013
Can't assist getting my car fixed properly.
<p>I had an accident last year April(2016), and the insurance(MiWay) sent my car went to South City Panel Beater for repairs. I got my car back a month and a half afterwards, it looked good at first glance, but after a couple of months, I had to replace a light bulb that popped, and discovered that the light does not come out like it supposed to when you un***** it. Upon further investigation, I noticed that the headlights, as well as the bumper was fastened with WOOD*****S!!!! I logged a complaint, demanding it be repaired properly, and I wanted my car to go to a different place other than South City Panel Beaters. The owner of South City Panel Beaters asked for a second chance to make it right, and stupidly I agreed. Everything was fixed again, brand new headlights and brackets for the bumper, again, all looked good at first glance, but the bumper seemed a bit high, and the bonnet was pushing down on it. A month ago, I took my car for a quote for a new timing belt, and the person doing the quote also noticed it was a bit high, and when he closed the bonnet, the bumper popped out on the sides. Inspecting the car further, we noticed the paint on the front of the bumper was starting to crack due to the pressure of the bonnet pushing down on the bumper. I logged a complaint again with MiWay, to sort out this issue once and for all, I met with the regional manager of MiWay on the 6th Of June, and till this day, I have not heard back from them at all, and the issue still persists. The service from MiWay is outrages and I am not getting any help from them.</p>
We have passed your message on to our Claims team and someone will be in touch to assist you.
Best regards,
The MiWay Team
We have passed your message on to our Claims team and someone will be in touch to assist you.
Best regards,
The MiWay Team
Please accept our sincere apology for any hassles you experienced Shaun!
Henk and Wayne has since been in touch to discuss your concerns in more detail. They’ll keep you in the loop moving forward, and we urge you to give us a call should you need anything else in the interim.
Kind regards,
The MiWay Team
Please accept our sincere apology for any hassles you experienced Shaun!
Henk and Wayne has since been in touch to discuss your concerns in more detail. They’ll keep you in the loop moving forward, and we urge you to give us a call should you need anything else in the interim.
Kind regards,
The MiWay Team
Hi MiWay Team
Wayne and Henk have been in touch with nothing but delays and excuses, this has been going on for 6 weeks now, and in total over a year now. All I want is for my car to be fixed for good now, but that seems to be a problem. Wayne and Henk accused me of damaging my car, but through thorough inspections from various other panel beaters and professional people, they all came to the same conclusion of shotty workmanship and ill prepped work. But I have a lawyer on my side, and we are taking action, sick and tired of this nonsense. I have been planning to go on leave on the 17th of July for a while now, but can't even do that as my car is falling apart. This is affecting my work and my personal life, but it doesn't seem to bother you guys. You guys provide a service, I expect quality of service, which I am not getting from any of your staff.
Hi MiWay Team
Wayne and Henk have been in touch with nothing but delays and excuses, this has been going on for 6 weeks now, and in total over a year now. All I want is for my car to be fixed for good now, but that seems to be a problem. Wayne and Henk accused me of damaging my car, but through thorough inspections from various other panel beaters and professional people, they all came to the same conclusion of shotty workmanship and ill prepped work. But I have a lawyer on my side, and we are taking action, sick and tired of this nonsense. I have been planning to go on leave on the 17th of July for a while now, but can't even do that as my car is falling apart. This is affecting my work and my personal life, but it doesn't seem to bother you guys. You guys provide a service, I expect quality of service, which I am not getting from any of your staff.
We are truly sorry to hear that you feel let down. We have passed your message on and someone will be in touch to assist you.
Best regards,
The MiWay Team
We are truly sorry to hear that you feel let down. We have passed your message on and someone will be in touch to assist you.
Best regards,
The MiWay Team
Thanks for taking the time to comment Shaun, and for giving us the opportunity to set things right!
Wayne has since been in touch to discuss your concerns. He also explained the repair process and what to expect moving forward. Please give him a call should you need anything else in the interim.
Kind regards,
The MiWay Team
Thanks for taking the time to comment Shaun, and for giving us the opportunity to set things right!
Wayne has since been in touch to discuss your concerns. He also explained the repair process and what to expect moving forward. Please give him a call should you need anything else in the interim.
Kind regards,
The MiWay Team
Well since I logged this on Hello Peter, I have not had a response from anyone, so not sure where you get the info that he has been in contact with me. I had to phone him just to get a mouth full of excuses with no results on the matter.
Well since I logged this on Hello Peter, I have not had a response from anyone, so not sure where you get the info that he has been in contact with me. I had to phone him just to get a mouth full of excuses with no results on the matter.
Thanks for taking the time to comment Shaun!
We’ve since been in touch with our service provider, and we’re happy to confirm that your car has since been repaired and returned to you. Please give us a shout should you need anything else.
Best regards,
The MiWay Team
Thanks for taking the time to comment Shaun!
We’ve since been in touch with our service provider, and we’re happy to confirm that your car has since been repaired and returned to you. Please give us a shout should you need anything else.
Best regards,
The MiWay Team
