1 reviews | Active since Sept 2016

05 Aug 2017, 17:37

Called me once, then never again

<p>N Ngcobo from MiWay phoned early this Saturday morning and I wasn't at my phone.</p> <p> </p> <p>Then he or she sent me e-mail. I e-mailed back to the e-mail he or she gave me: ********** but after 3 tried sending it, all 3 said undelivered. It will not send.</p> <p> </p> <p>N Ngcobo, please phone me this Monday 7 August at 11am on ********** 153, Karen, client number ********** 2.</p> <p> </p> <p>I think the least you could have done today is phoned me again. Why must I phone you? After several attempts from me from 1st of August with two call me back messages, one e-mail and one phone call to you where the lady said that someone will phone me back. Now, this whole week past.</p> <p> </p> <p>I'm telling you again, I'm cancelling my policy, in August you received my last direct debit! I did everything from my side this week to contact you and tell you and only early this Saturday morning because I wrote on Hello Peter did you phone me once and not again! That is bad service!</p> <p>From 1st September I'm with another insurer!</p>

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Replies (2)
MiWay Insurance
MiWay Insurance's reply07 Aug 2017, 07:52
Official

Thank you for taking the time to write to us. We're truly sorry you feel let down and we can assure that this is not the MiWay way. We will forward your request on to our client services team and they will be in touch to assist.

Best regards,
The MiWay Team 

MiWay Insurance
MiWay Insurance's reply15 Aug 2017, 09:20
Official

We're so sorry to hear that you feel this way, and we assure you that it is never our intention to upset you. Thanks for giving Ntokozo a chance to discuss your concerns with you in more detail and please don’t hesitate give us a call if there's anything else we're able to help with.

Kind regards,
The MiWay Team