Call picked up first time by Jayden

Call picked up first time by Jayden. Provided assurance immediately he started the conversation. He understood my situation on my first cryptic explanation and allayed any anxiety I had. Before putting down the phone, already the name, phone number and Registration number of the service provider was on my phone. A waiting period of 45 - an hour was given, but assistance arrived within 20 minutes and the process was less than 5 minutes. Thank you Jayden Lots for your professionalism and understanding