1 reviews | Active since Dec 2013
Call Centre line keeps on dropping my call + waiting for a query since last week monday
<p>Hi MiWay</p> <p> </p> <p>I was involved in a car accident with one of your clients on the 20/07/2016.</p> <p>Got a phone call by Naledi (not sure on the spelling) and was promised I will feedback on 25/07/2016.</p> <p> </p> <p>Tried phoning your call centre 5 times and it keeps on dropping the phone call - wasting my time!!</p> <p> </p> <p>Please get Naledi or someone to call me back ASAP!</p>
Good day Gino,
Thanks for your comment and for the opportunity given to respond!
Melani has since been in touch to explain the claim process, what to expect moving forward and she has assured you that we will keep you in the loop. Please don’t hesitate to give us a call if you have any other questions in the interim!
Best regards,
The MiWay Team
Good day Gino,
Thanks for your comment and for the opportunity given to respond!
Melani has since been in touch to explain the claim process, what to expect moving forward and she has assured you that we will keep you in the loop. Please don’t hesitate to give us a call if you have any other questions in the interim!
Best regards,
The MiWay Team
Check the date of this review! Do not use Mi Way services.
They will worm their way out of a claim and they use ************ as well! You hear that, ************, THREATS - I was actually polite on the phone call, but a bit shakey because of the shock I received when they said they not going to cover 100% of the claim - saying I was negligent on my part!
Only got final feedback today 20/10/2016 (I had to contants ask them for feedback) - original contact with them was 22/07/2016.
Check the date of this review! Do not use Mi Way services.
They will worm their way out of a claim and they use ************ as well! You hear that, ************, THREATS - I was actually polite on the phone call, but a bit shakey because of the shock I received when they said they not going to cover 100% of the claim - saying I was negligent on my part!
Only got final feedback today 20/10/2016 (I had to contants ask them for feedback) - original contact with them was 22/07/2016.
You are now causing me to an anxiety attack!
You are now causing me to an anxiety attack!
We are really sorry to hear that your experience with us has not been a pleasant one. One of our agents will be in touch to chat about your concerns.
Best regards,
The MiWay Team
We are really sorry to hear that your experience with us has not been a pleasant one. One of our agents will be in touch to chat about your concerns.
Best regards,
The MiWay Team
Your client admitted guilt at the police station and its on the police case - yet i must pay 30% of your client's damages? Quote from your email "You therefore will have to contribute 30% of the damage to our client’s vehicle, and in return our client will have to contribute 70% of the damage to your vehicle.".
Your client admitted guilt at the police station and its on the police case - yet i must pay 30% of your client's damages? Quote from your email "You therefore will have to contribute 30% of the damage to our client’s vehicle, and in return our client will have to contribute 70% of the damage to your vehicle.".
Thanks for taking the time to comment and for the opportunity given to respond!
We’re sorry to hear that you are not happy with the outcome of your claim against our client’s policy, unfortunately our decision remains unchanged. Michelle has already been in touch to discuss the outcome and she has advised you which steps to take if you are not happy. Please feel free to give us a call if you need further assistance!
Kind regards,
The MiWay Team
Thanks for taking the time to comment and for the opportunity given to respond!
We’re sorry to hear that you are not happy with the outcome of your claim against our client’s policy, unfortunately our decision remains unchanged. Michelle has already been in touch to discuss the outcome and she has advised you which steps to take if you are not happy. Please feel free to give us a call if you need further assistance!
Kind regards,
The MiWay Team