Call Centre Inefficiency/Self Service Not Working

I have quite literally spent hours on the phone with your call centre, due to your website not allowing me to complete changes to my policy. Each time, the agents needs to go through all the legal T&C with me, which I tried to avoid by using your website. Today, all I wanted to do was link a car on my policy to a regular driver that is currently insured on my policy, but whose previous car you have just written off. After 36 mins on the phone with one agent, who could not execute this request, I was transferred to Selena who helped me. Whilst Selena was helpful and thorough (thank you, Selena), I still had to spend another 21 mins on the phone with her to complete this request. It is beyond frustrating to deal with Miway - from new quotes, to policy changes to claims (it took you 2.5 weeks to tow the car that was eventually written off). <br> One more incident like today's and you will most definitely be losing me as a client. I cannot waste my time on the phone while I am supposed to be working in my own job. I chose Miway because of your web self-service but if it doesn't work, and your call centre is not competent, there is no point in staying.