NL
Nomthandazo L

1 reviews | Active since Dec 2017

12 Dec 2017, 15:45

Call Centre Agent - Nkosinathi

This morning I was assisted by Nkosinathi from the call centre, he was professional and effecient. His overall service was 3 out of 5, there are areas where he can improve.

The overall experience with the company leaves a bad taste in my mouth.

0
Replies (2)
MiWay Insurance
MiWay Insurance's reply12 Dec 2017, 16:01
Official

We are sorry to hear that you feel this way - we truly appreciate your feedback and we assure you that we take it very seriously. Our client services team will be in touch to discuss your concerns.

Best regards,
The MiWay Team

Best regards,

MiWay Insurance
MiWay Insurance's reply13 Dec 2017, 09:32
Official

Thanks for taking the time to write to us and for your feedback, both good and bad. Keneilwe has been in touch to discuss the things that have upset you and she has also passed your feedback on to all involved to ensure we improve our service delivery.

We urge you to give to us a call if there's anything else we're able to help with.

Kind regards,
The MiWay Team

Best regards,