LB
Lorain B

1 reviews | Active since Sept 2012

22 Nov 2017, 11:02

Call Centre agent - Lethabo Makgolane

The initial agent assigned to my claim was terrible and never bothered to return any calls or even reply to my emails sent to her. Call centre agent Lethabo Makgolane took over my claim after I lodged a complained and she was superb. She actioned my claim immediately, got back to me as promised and kept communication up. I really appreciate her efforst! Well done Lethabo!

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Replies (1)
MiWay Insurance
MiWay Insurance's reply22 Nov 2017, 11:20
Official

Wow – it sounds as if Lethabo saved the day. Thanks for giving her another chance to show you just how much we value you as our client. We’ll be sure to high five her for making such a lasting impression on you.

Accordingly, we're sorry to hear of the hassles you've experienced before.

Best regards,
The MiWay Team