C947675 - Zero communication Badway

I called in today to enquire about the refund of my Access paid (I have also sent emails) it appears as if I can never get a response.... what is happening ? some lady tells me that the matter has prescribed , how when I have never been informed ? its your responsibility to institute the recovery proceedings ,and I haven't even one communication from Miway - what happened to recovering my access ????

Please also tell the lady I spoke to , that she shouldn't say my claim has prescribed , especially when she cant tell me if the matter is closed or not. I wasn't responsible for the accident and my access should have been recovered. Why must I do the following up??? Even if Myway is unable to recover , surely they should communicate this.... very poor service