NM
Nominater M
1 reviews | Active since Nov 2016
18 Nov 2016, 15:24
C777048
<p>I was bumped by a miway client in october who logged his claim through. I have also submited waterver they have required of me after a lot of struggle of unanswered calls and emails untill I finally got through and submit. Iam still waiting for their response upto now ,no comms or updates. iam sitting with a car wc is immobile and have to hire a car to get to wek or ask for lifts as it an unwalkable distance. the least they could do is to update me so I can make plans and budget going forward.</p>
Helpful (0)
Replies (9)0
Replies (9)
MiWay Insurance's replyOfficial
18 Nov 2016, 15:45We're sorry for any delays you have experienced. We will follow up on your behalf and get back to you with feedback.
Best regards,
The MiWay Team
Best regards,
MiWay Insurance's reply18 Nov 2016, 15:45
Official
We're sorry for any delays you have experienced. We will follow up on your behalf and get back to you with feedback.
Best regards,
The MiWay Team
Best regards,
MiWay Insurance's replyOfficial
21 Nov 2016, 10:48Please accept our sincere apology for any delays you experienced – we assure you that it is never our intention to frustrate you in any way!
We have since received your assessment report and we assure you of our commitment to get your claim against our client’s policy finalised ASAP! Please let us know if you need any further assistance in the interim!
Kind regards,
The MiWay Team
Best regards,
MiWay Insurance's reply21 Nov 2016, 10:48
Official
Please accept our sincere apology for any delays you experienced – we assure you that it is never our intention to frustrate you in any way!
We have since received your assessment report and we assure you of our commitment to get your claim against our client’s policy finalised ASAP! Please let us know if you need any further assistance in the interim!
Kind regards,
The MiWay Team
Best regards,
NM
Nominater M's updateReviewer Update
21 Nov 2016, 11:53Thank you for the update it means a lot on my side.. is it possible to let me know of a rough idea or tym frame on how long I ha e to wait from now till the finalisation of the whole thing. iam so concerned on tym frame as I have difficulties getting to work and as it is today I stayed at home because the guy who gives me a lift called in sick and it is not a walkable distance. This is now impacting negatively on my work attendance record since october and I myt be sittng without a job sooner or later.
so a rough Idea will do me better as I can plan and see how best I can handle the situation
Yoir assistance in this regard will be greatly apreciated.
Regards
C777048
NM
Nominater M's update21 Nov 2016, 11:53
Reviewer Update
Thank you for the update it means a lot on my side.. is it possible to let me know of a rough idea or tym frame on how long I ha e to wait from now till the finalisation of the whole thing. iam so concerned on tym frame as I have difficulties getting to work and as it is today I stayed at home because the guy who gives me a lift called in sick and it is not a walkable distance. This is now impacting negatively on my work attendance record since october and I myt be sittng without a job sooner or later.
so a rough Idea will do me better as I can plan and see how best I can handle the situation
Yoir assistance in this regard will be greatly apreciated.
Regards
C777048
MiWay Insurance's replyOfficial
21 Nov 2016, 12:29Thanks for bringing this to our attention, we'll get an agent to give you a call and assist you.
Best regards,
The MiWay Team
Best regards,
MiWay Insurance's reply21 Nov 2016, 12:29
Official
Thanks for bringing this to our attention, we'll get an agent to give you a call and assist you.
Best regards,
The MiWay Team
Best regards,
MiWay Insurance's replyOfficial
21 Nov 2016, 16:09Thanks for the note! We’re sorry that the claim against our client’s policy is taking longer than expected.
Bianca has since been in touch to discuss your concerns with you in more detail and to explain what to except moving forward. We urge you to get in touch if you need further assistance!
Kind regards,
The MiWay Team
Best regards,
MiWay Insurance's reply21 Nov 2016, 16:09
Official
Thanks for the note! We’re sorry that the claim against our client’s policy is taking longer than expected.
Bianca has since been in touch to discuss your concerns with you in more detail and to explain what to except moving forward. We urge you to get in touch if you need further assistance!
Kind regards,
The MiWay Team
Best regards,
NM
Nominater M's updateReviewer Update
21 Nov 2016, 16:29May I please have the clarity on the below statement and wat is required of me as I have responded twice to the agent through email and m not getting a response....
"We await your independant witness statement confirming your version of events."
Your assistance in.this regard will be greatly apreciated as some of the terminology I dnt andastand and I believe I sent through my version of event.
Regards
NM
Nominater M's update21 Nov 2016, 16:29
Reviewer Update
May I please have the clarity on the below statement and wat is required of me as I have responded twice to the agent through email and m not getting a response....
"We await your independant witness statement confirming your version of events."
Your assistance in.this regard will be greatly apreciated as some of the terminology I dnt andastand and I believe I sent through my version of event.
Regards
MiWay Insurance's replyOfficial
22 Nov 2016, 08:11Thanks for bringing this to our attention. We will look into this and get back to you with proper feedback.
Best regards,
The MiWay Team
Best regards,
MiWay Insurance's reply22 Nov 2016, 08:11
Official
Thanks for bringing this to our attention. We will look into this and get back to you with proper feedback.
Best regards,
The MiWay Team
Best regards,
NM
Nominater M's updateReviewer Update
22 Nov 2016, 08:47Just want to find out since you now saying your client was not wronandso you cant compensate me. No problem with that as its your monies and your policies. My question is all along as you knew your client was right why did we waste all this tym on quaotations,calls and sending an assessor for the vehicke you knew you cant cover. it took you guys 1 and a half mnth to know your client its statement. Anywae like owez the poor gets walked all over.
NM
Nominater M's update22 Nov 2016, 08:47
Reviewer Update
Just want to find out since you now saying your client was not wronandso you cant compensate me. No problem with that as its your monies and your policies. My question is all along as you knew your client was right why did we waste all this tym on quaotations,calls and sending an assessor for the vehicke you knew you cant cover. it took you guys 1 and a half mnth to know your client its statement. Anywae like owez the poor gets walked all over.
MiWay Insurance's replyOfficial
23 Nov 2016, 09:41Thanks for taking the time to comment and for the opportunity given to respond!
We’re sorry to hear that you are not happy with the outcome of your claim against our client’s policy, unfortunately our decision remains unchanged. Bianca has already been in touch to discuss the outcome of your claim. Please feel free to give us a call if you need further assistance!
Kind regards,
The MiWay Team
Best regards,
MiWay Insurance's reply23 Nov 2016, 09:41
Official
Thanks for taking the time to comment and for the opportunity given to respond!
We’re sorry to hear that you are not happy with the outcome of your claim against our client’s policy, unfortunately our decision remains unchanged. Bianca has already been in touch to discuss the outcome of your claim. Please feel free to give us a call if you need further assistance!
Kind regards,
The MiWay Team
Best regards,