C*** - URGENT: RE-OPEN CLAIM // (Innocent) vs C*** (Guilty) Internal matter

Accident took placed in 22nd October 2021 and the claim submitted on the 23rd October 2021. Pictures were send via WhatsApp to a consultant on 5th November 2021. Once pictures has been send i as the member had to keep on calling in connection regarding the claim and were send from pillar to post spoke to different consultant no proper guidance given in order to resolve the claim request. After numerous calls to the company finally on the 14th December spoken to Nanette Wessels whom to ownership to assist and send the request to the relevant department for assistance but all in vain still no contact made with me relating to my claim request.