1 reviews | Active since Dec 2018
C*** Pathetic service, passing the buck, avoiding my calls
Would give no stars if possible. 3 weeks without transport due to pathetic service, I have been dealing with Khumo and his manager.
Empty promises, no callbacks wasting my time, wasting my airtime frustrating me. Still waiting for my on boarding calls which was requested a week ago. Initial response is that my claim C*** falls within excess and therefore my claim is being cancelled and I am still covered for future incidents. What a joke. Covered with a vehicle that cannot move. So I must sit with a s****** that can't drive because according to Miway my claim falls within excess which is a whopping R8000, the book value is not far off from that. Why in anyone's right mind would I agree to R8000 excess for a s****** that's probably worth 14-16k if not lower.
Worst of all this vehicle is financed, I would love to hear where I agreed to R8000 excess.
My bread and butter has been sitting for 3 weeks, I have had to inconvenience so many other people because I don't have transport. Worst service I have ever received from any institution whatsoever.
Sort this out now otherwise I have no choice but to approach the ombudsman and open an investigation with them.
The MiWay Team
The MiWay Team
wasting my money and airtime, who will compensate me for phoning after your staff who are not doing their jobs.
THIS COMPANIES BIGGEST PROBLEM IS COMMUNICATION
I STRONGLY ADVISE MEMBERS OF THE PUBLIC NOT TO GET CAUGHT IN THIS MIWAY WEB!!!!!
sort my issue out!
Go listen to all the calls that has taken place. The "independant" resolutions department seems to be great friends with the manager who originally handled my claim.
I was waiting for a week for feedback, had I not called 2 days ago, my case was just left alone, no one doing any work on it.
I am not an investigator but it's pretty simple to see what is going on here. Bottom line PATHETIC
wasting my money and airtime, who will compensate me for phoning after your staff who are not doing their jobs.
THIS COMPANIES BIGGEST PROBLEM IS COMMUNICATION
I STRONGLY ADVISE MEMBERS OF THE PUBLIC NOT TO GET CAUGHT IN THIS MIWAY WEB!!!!!
sort my issue out!
Go listen to all the calls that has taken place. The "independant" resolutions department seems to be great friends with the manager who originally handled my claim.
I was waiting for a week for feedback, had I not called 2 days ago, my case was just left alone, no one doing any work on it.
I am not an investigator but it's pretty simple to see what is going on here. Bottom line PATHETIC
Ref#: C***
That's the update I get via sms after complaining the second time.
I wash my hands.
This organization is clearly unaware of the internal issues or just nonchalant either or.
I will give you until next week to do a proper investigation and provide me feedback before approaching the Ombudsman.
I am at my wits end trying to squeeze communication out of this company.
I would love to know who is going to reimburse me for all my wasted airtime, time, and hardship I must go through. To me it seems like you simply don't care.
Have a great weekend
Ref#: C***
That's the update I get via sms after complaining the second time.
I wash my hands.
This organization is clearly unaware of the internal issues or just nonchalant either or.
I will give you until next week to do a proper investigation and provide me feedback before approaching the Ombudsman.
I am at my wits end trying to squeeze communication out of this company.
I would love to know who is going to reimburse me for all my wasted airtime, time, and hardship I must go through. To me it seems like you simply don't care.
Have a great weekend