#C***

This is by far the worst service for an insurance. I sent my documents on the 23 Jan as requested and NOBODY from Miway bothered to acknowledge the receipt of my email as usual. The designated Claims agent for this claim is by far the most inconsiderate person because ever since day 1 of this claim she has never picked up the phone to call me I am the one always calling to follow up or beg you for feedback regarding my claim. Now after talking to an agent (Thokozile) she just told me that my vehicle is not financed and I need to send a Native ??????? I sent my settlement letter from my Finance house so how on earth is my vehicle not financed????? Your service delivery is so poor and yet your premiums are deducted already including this month of which I don’t understand because in my understanding my contract has now ended with Miway. Why do I have insurance if I’m going to struggle like this I have been a customer for 3 years and this is my first time claiming your service is below zero.