C*** Excess recovery

Almost a Year ago, on October 2019, some idiot knock my car as I went into our company's parking bay from the rear left side of my car as he failed to see my car due to speeding. Also, found he has no drivers license and car insured by santam, if I am correct. However, I trusted MiWay to follow through on the recovery of my Excess for case C***. I have to request each and every time for update and each time they advised me that it is taking time.

So basically what MiWay is telling me that in two months time it is going to be October, for which this issue/case is ongoing for almost a year now???

Meaning MiWay has failed to assist with regards to my claims for damages and access fee paid? This is for an issue which was not my fault, I do understand that it takes a process to get sorted out, BUT ALMOST A YEAR!!!!!!!!!!!!

How is this even possible for MiWay Standards????? For this I NOW have to take further legal action on both parties involved, the idiot that drove into me, their insurance and you guys as well. And believe me someone will bare the legal cost. THIS IS SO UNCOOL AND UNNECESSARY!!!

For me this is unacceptable, to be able to be force into taking legal action, which you as a Insurance Service Provide has to follow through. PLEASE TAKE IT FROM MY POINT OF VIEW as I valued MiWay as an insurance service provider, very much but for this small issue IT IS NOT ADDING UP! However, if you can point me to the right person that can escalate this issue for a much quicker resolution, that would be great, other than that, I would need to take action my side and consult with my legal team on how to proceed going forward with regard to the resolution for this issue.

THANKS Kgomotso Maraba FOR NOT PUTTING PRESSURE ON THESE GUYS AND LETTING THIS MATTER BE DRAGGED FOR ALMOST A YEAR. Once again this is UNACCEPTABLE AND I AM EXTREMELY DISIPOINTED!!!!