SK
Simon K

1 reviews | Active since Feb 2021

01 Feb 2021, 15:52

C***

My car accident insurance claim was rejected for reasons of dishonesty and driving under the influence of liquor without any proof. I am not why are they saying that I am dishonest. I am not sure why they say I was drunk at the time of accident. Claim handler said that people said I was drunk and I say I was not. There is not proof whatsoever that I was drunk on police report, I was not put on breathalyser and I was not taken fro blood test and I was not arrested for drunk driving yet insurance concluded that I was drunk.

I was not treated as client of Miway instead I treated as guilty person who was drunk. I even provided the picture of accident but they were not considered. The following question were asked by claim handler, 1.Was I drunk at the time of accident? I said no. 2.Why did you go with paramedics ? I said I had minor injuries I did not need doctor to examine me. 3.Do I have details of people I collided with ? I said no because I did not speak with them and some of them were attended by paramedic. Late after few days those people I collided with managed to contact me and give their details then I provide them to claim handler with pictures. He then asked why did I say I do not have the details of those guys. I said I only got later after few days.

I noticed that these question were asked because they were investigating me instead of investigating the cause of accident. Not even one comment was given on pictures of accident. The only thing the claims handler said is that the people said I was drunk and claim is rejected.

I later put in dispute and they said that they respond in 14 days, of which they never responded. I am now busy with legal processes to have this claim approved.

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Replies (1)
MiWay Insurance
MiWay Insurance's reply01 Feb 2021, 16:48
Official
Thank you for taking the time to share your concerns with us – we appreciate it. Your message is with the correct team and someone will get back to you shortly with feedback. In the meantime, please accept our apologies for any hassles you have experienced.  Best regards,
The MiWay Team