By far the worst service ever received

Upon arriving back from holiday I found that my car battery was dead and therefore needed a locksmith in order to gain access to the vehicle. It must be noted that my 18 month old son was with me and needed to get home in order to go to bed etc. I logged an emergency call just after 16-30, only to be told that a consultant will call me back shortly. After an hour I recalled and was still told that someone would call me. Called yet again only to be told that no case has been logged even though numerous sms's and my online profile state that I have. Finally got hold of a call centre manager on duty and yet again told that I will be called back. I have yet to hear back after nearly 4 hours. As part of the industry as a motoring writer l, and having worked with Miway for quite some time, I definitely did not expect what has to be the worst service I have ever experienced. I will most certainly be looking for new options when it come to who insures my vehicles. Moreover, having an emergency contact number should be for exactly that, an emergency, and I would expect some correspondence after having to continuously contact the call centre.