MS
Mixo S

1 reviews | Active since Apr 2010

08 Dec 2016, 10:58

Buy back option not offerred

<p>On the 5th of December 2016, I received as call from saying my car was uneconomical to repair, and hence the want to write it off. I asked to fix the car myself and for assessment of the car as well, which confirmed that cost of repair. They refused to have me get the car back and fix iy in my own, i.e. the refused to give a buy back option. However, they seem intent on s****ping the car and selling it to SMD, even though asked to repair the car myself.</p> <p> </p> <p> </p>

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Replies (2)
MiWay Insurance
MiWay Insurance's reply08 Dec 2016, 12:31
Official

Thanks for bringing this to our attention. We will look into this and get back to you with proper feedback.


Best regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply13 Dec 2016, 09:06
Official

Thanks for the note!

Prudence has since been in touch to discuss your concerns, and she has discussed the claims process with you in more detail, she also explained what to expect moving forward. Please let us know if you have any further queries!


Kind regards,
The MiWay Team