But I want it ......"Mi-----Way"

I had a lady phone me regarding Insurance....

Brilliant over the phone listened to all my needs and a quote was done.

After things happened to my wife and she was Hospitalized and told Mi Way that I will need some time to go through the quote . I had numerous calls after that which brought it under my attention that it was not the same person phoning me and whom I made the arrangement with.

I then asked the correct lady to get the Manager to phone me and she did....

On the call the Manager laughed and thought it was quite funny that these two people were in her team. This made me feel like the seriousness of me carrying my Insurance to MiWay was not in the best interest of the Manager at word.

I would like to make sure that you as MiWay look into this matter seeing I feel the need for business in our Country is very high but also the need for people to take things seriously and tell me the client over the phone to listen to utter rubish.... ( I made a time available and it was for 12:00 I was phoned 12:07)

Where is the sense of urgency and Client service that I would want to have.....

Kind Regards