"***********/*********" Business Practice

I took out some Motor vehicle insurance with MiWay Insurance recently. I specifically instructed/requested that the monthly DO be passed on the 5th of every month and NOT prior to the date to ensure sufficient funds in the account. Despite this request and their confirmation thereof, WiWay on FOUR (4) occasions processed the relevant DO. This resulted in my bank account being debited with R150 each time, and the account obviously without sufficient funds to meet the DO payment. This must surely rate as one of the worst business experiences I've had to date. I am re-considering my insurance with MiWay, and unless they refund the 4x R150 (R600) I've lost as a result of what I deem bordering on "********* business practice" due to incompetence, I will negotiate insurance with another service provider.