AA
ALICIA A

1 reviews | Active since Jul 2011

28 Dec 2024, 11:12

********* Business

MiWay claims that to ensure that both parties are protected, all calls are recorded and may be requested for reviewing.

This is false.

I requested it the 24th, now the 28th, and am told that it takes 72hrs, but is not guaranteed.

Calls have no reference numbers which further makes any follow-ups non-existent.

Their debit order mandates sent to your bank is set at your premium, plus a maximum amount another 80% which youbare forced to accept, else, you have no cover.

Come end of the month, you'll need to battle to get your overcharged account credited after a period of 10 working days.

This company is disgusting.

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Replies (1)
MiWay Insurance
MiWay Insurance's reply28 Dec 2024, 11:13
Official
It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you.

Best regards,
The MiWay Team