Business

I have a car currently in Uber. I have my insurance policy with miway. I called in around June sometime to request that they change the cover from private use to commercial use of the vehicle and that it needs five million rand passenger liability cover.

I received a notification to say that my insurance document will expire on my Uber profile and I need to update it. I requested a call from miway they called me I spoke to the agent she assisted me on what I needed to upload to the profile. She then noticed that I did not have passenger liability cover.

I have been paying R500 extra every month for commercial cover for basically nothing. I then told the agent to request the recording of that conversation to see what exactly I asked for. She said she will send a urgent request for the recording and will contact me before business hours close. I did not get contacted. I then go via the app to request a call. Get transferred to business only for another agent to tell me that no request for the recording was made.

I've been put on hold for 35 minutes whilst on hold they cut the call. My car is now parked off because of this. I have expenses to pay and and my car/ business is not working because they can't seem to resolve a problem.

How now do I go further with this because no one will contact me back from the call center and they keep putting me on hold n then cutting the call. This is thee most ****ing ridiculous service I have ever received Bull **** , **** from insurance company. If this is not resolved. I am going to take my business some where else.