PN
Phiwo N

1 reviews | Active since Sept 2020

29 Jul 2021, 15:55

Bul**** into paying back claim amount after cancelling policy

I have been with MiWay for quite some time, until recently. I'd put in a claim in May, where I expressed issues that involved their terrible claims process. As a result of that, I decided to cancel my insurance with them. I was put through to the cancellations department and I specifically explained to the gentleman why I was cancelling. From there on we concluded on the termination. In June they deducted a premium (after my cancellation) and I reversed it on the basis that, they shouldn't be deducting as I am no longer insured by them. Today, 29 July 2021, I get a call from them to say, they would like to recover the claim amount due to the reversed premium. First of all at cancellation, this was not communicated to me, that they would require the last premium because of the claim. They proceeded swiftly with the cancellation, now they come to me in JULY, to recover the CLAIM amount. This is not on, I do not understand the logic behind their processes. Why not recover the premuim amount, which was where the initial issue was? I would NEVER recommend MiWay to anyone. They offer you great service ito consultants offering you certain services and competitve premiums, but come claim time it's a different ball game - true colours come out. I DO NOT REGRET DISASSOCIATING MYSELF FROM MIWAY INSURANCE!!!!!!

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Replies (1)
MiWay Insurance
MiWay Insurance's reply29 Jul 2021, 16:13
Official
We’re incredibly sorry to hear about your upsetting experience and we’d like to assure you that this is not the MiWay way. Your message has been escalated to the right team and someone will be in touch soonest to see how we can sort this out. 

Best regards,
The MiWay Team