1 reviews | Active since Nov 2016

22 Nov 2016, 16:11

Bul**** by an Accesor

<p>Good Afternoon All,</p> <p> </p> <p>So I had an accident over the weekend, I just got bul**** by a Mi Way Accesor.</p> <p> </p> <p>I was a female alone who had an accident on the N2 at night, a man ran accross the road and I swerved and damaged my car. Now the accesor asked me a serious of questions, personal that has nothing to do with the accident and is questiong why I climbed into a tow truck car without knowing anything about the driver. Firstly its dark and you hear about all sorts of strange things happening on the N2 and I am a female alone who had no one I could phone as my family live either in the UK or JHB. What was I supposed to do. He is questioning the fact that I forgot that I went to the spar on that day or even forgot that I drew money which i realised once I saw my bank statement which he requested. I have been paying my insurance for almost 3 years without claiming and this is my first accident, so call me a little ******** but I dont think this is fair, it didnt even feel like he wanted to help. Yes I got mad very mad as I need my car and am a single mother who needs my car fixed.</p> <p> </p> <p>I do not recommened MiWay Insurance, they are a bunch of ********.</p>

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Replies (2)
MiWay Insurance
MiWay Insurance's reply22 Nov 2016, 16:26
Official

Thanks for taking a moment out of your day to comment on the service you experienced. We will be in touch to discuss your concerns with you in more detail. We do apologise if the assessor made you feel uneasy.

Best regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply28 Nov 2016, 13:45
Official

Thanks for your comment and for giving us a chance to have a look at what happened!

Kendall has since been in touch to discuss the claim process with you in more detail, and he has also explained what to expect moving forward. Please let us know if you have any further queries!


Kind regards,
The MiWay Team