Buhle Twala - Is that what you company stands for?

<p>I unfortunately had an accident on the 28 April 2016. My car was not drivable as I could not see out the damaged windscreen. I then called Miway assist and had my vehicle towed to my house. I then called the next morning and lodged a claim, and that is where my nightmare started.</p> <p> </p> <p>I could bearly hear Buhle on the phone, I asked her numerous times that she speak louder as I could hear the background noise and not her. Submitting my claim was like pulling teeth. Perhaps that should have been the precursor of the pain I still had to endure. During the claim, I was taken to task for taking my vehilce to my house and not to an assessment centre. Well I said that nobody else advised me otherwise so what was I to do as it was late at night the day before. Well she then advised that she will arrange for a tow truck to collect the vehicle and take it to an assessment centre. It took forever, and I then tried to contact her, sent her emails and she never responded to any of my emails nor voicemails. After getting a very helpful claims adviser Sashentha Kani, she arranged for my vehicle to be collected and it was collected the same day. On that day I commended her for her exceptional work ethic and service and pleaded, with her that she handle my claim going forward.</p> <p> </p> <p>Then I get a call from Buhle, why because she needed informations thus she can call, and that is the last I heard from her. Then I called again a week ago asking about the progress of my car, then she advised that it will be ready today, Friday 03 June 2016. This after she was hinting at the fact that my claim was only approved on the 12 May 2016. If I didnt swear at her making such a statement, I was calm, reason being it is her **** fault that it only got approved then. Sitting and doing nothing with my claim.</p> <p> </p> <p>Today I call, to no surprise she doesnt respond to my voicemail nor email. So I called the Panel beater, and they advised that Glass is still outstanding, and order was not placed by Miway, ask who. They advise Buhle. I could cry, how the hell could she not order it because that is the main reason I had problems with my vehicle.</p> <p> </p> <p>She is really not what Miway should expect from their staff, and I am annoyed as this is the first time I have received such service. Needless today that she has been Gross Derelict in her duties, and also brought the company's name into distrepute, and it is for this reason that I will be leaving Miway really soon.</p> <p> </p> <p>My next call to you would be to cancel my insurance.</p> <p> </p> <p>Regards</p>