AC
Anisa C

1 reviews | Active since May 2016

11 Jun 2025, 14:36

Breach of POPI Act

I requested a quote for car insurance on their app, as I already have a policy with them. I indicated that one of the vehicles that I want to insure does not have a tracker. I was then contacted by a tracking company to inform me that they were made aware that my vehicle does not have a tracking device and they would like to offer me one. I asked them how were they made aware, they said 'we have a database'. A database of information coming from Miway, clearly. This was only quote I requested. Did I authorise miway to give out my vehicle information? I did not take the vehicle insurance nor did I sign anything to give consent to this nor did I verbally give consent. Did they give out my address too? My ID number? This is a breach of the popi act. They cannot be trusted with your information.

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Replies (1)
MiWay Insurance
MiWay Insurance's reply11 Jun 2025, 14:36
Official
We love winning when it comes to service. Our sincere apologies about the frustrations that have resulted from this! Your message is with the right team and someone will be in touch soonest to see how we can turn things around for you.

Best regards,
The MiWay Team