BREACH OF NON- VARIATION CLAUSE

I have been a client of Miway insurance for more than 10 years.

September 2023, I had my annual year review on a car I owned for 3 yrs and few months. A retainer manager by the name of Olebogeng helped me and my premium was reduced.

Feb 12th 2024, I decide to try and get my premium revised again and I only found out then when me and the consult going through my profile that my plan is now on trade value. This was chanted on Sept by Olebogeng, she managed to change my plan from retail value to trade value (lowest value) without my consent.

So now, I am of view that the R100 ( e.g) premium will be reduced based on me knowing my information is accurate accordingly. So consultant rectified the report of the value to original value ( consultant even went and listened to the recording and confirmed I didn’t instruct the changes). So now, the correct value changed and automatically increased the premium but the new premium is initial R100 & nothing can’t be done - I only received ‘sorry’.

This is not what I signed up for…where internal errors are a punishment to me!!

Ps: I have given great service before, I have written good review here about the insurance.