1 reviews | Active since May 2013
<p>Following my reveiw about the terrible service that i received from Ntando Nkosi (call centre agent) i received an email stating that I will not receive a refund but the difference will be debited on my account...guess what, I wake up this this morning and get a notification that R579.23 has been debited by MiWay, which means that I have been debited twice for the same policy in the same month. I clearly asked ntando if this wouldnt happen and she assured me telephonically and even by email that i would not happen so clearly she **** to me. What makes my blood boil is the fact that some of my other debit orders are going to bounce because of their incompetence.</p> <p>The service i recived from this company has really been outrageously disgusting and it would take a miracle for me to continue dealing with such incompetence. I want my money back today and the bank charges for the bounced debit orders due to this incident.</p> <p>SOMEONE NEEDS TO RECTIFY THIS ISSUE TODAY AND I AM NOT JOKING.</p> <p> </p> <p> </p> <p> </p>
We're sorry to hear that you feel this way. We've passed your message on and someone will be in touch to assist you.
Best regards,
The MiWay Team
Best regards,
We're sorry to hear that you feel this way. We've passed your message on and someone will be in touch to assist you.
Best regards,
The MiWay Team
Best regards,
Please accept our sincere apology for not getting things right initially and for any hassles we have caused you, and please be assured that this is not the MiWay way! Innocentia has since been in touch to discuss the reason behind the double debits and he also arranged a refund for the over charged amount.
Thank you for giving us a chance to assist and please be assured of our commitment to always deliver awesome service. Please let us know if you need help with anything else!
Best regards,
The MiWay Team
Best regards,
Please accept our sincere apology for not getting things right initially and for any hassles we have caused you, and please be assured that this is not the MiWay way! Innocentia has since been in touch to discuss the reason behind the double debits and he also arranged a refund for the over charged amount.
Thank you for giving us a chance to assist and please be assured of our commitment to always deliver awesome service. Please let us know if you need help with anything else!
Best regards,
The MiWay Team
Best regards,
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