Borderline Depressed

Good day

It is with great disregard that you still have not payed out my claim, after all unreasonable delays Miway has caused great loss in this claim process. My business has suffered tremendously due to the fact that Miway has deliberately delayed this claim. I have lost more money than what Miway is even going to pay out on this claim.

My lawyer made communication to you on Friday 28 Feb 2020 and yet Miway still failed to give him reasons as to why my claim is still unpaid when I have handed over everything that was required from me. I see no reason as to why I should be implicated and have to wait on Disc renewal issue of the truck between Miway and SMD as these are not within my responsibilities. I still maintain the claim pay out is supposed to be done by end of the day. This claim has dragged unnecessarily, and your claims team could not be bothered by my loss furthermore whom lack reasonable turn around time of 5-7working days to authorize a claim. My claim has taken over 45 working working which has exceeded by 600% of reasonable turn around time to authorize a claim. I still remain out off business due to lack of worksmanship and the great amount of disregard Miway has on me as your MiWay client. It is very poor that Miway do not take any pride in your customer satisfaction. I am deeply dissapointed beyond measure, as I still continue to lose out on my business as result of the accident damage, I don’t know how much do I still need to lose in income before my claim pay out can a priority to Mi Ways claims division.

**This email was sent this morning to Paballo Phele and the following people were cc'd: •Bossie Van Wyk •Livhu Mutele And Smd personnel, But still there has been nothing done.

Im convinced , im not going to be settled.