Blue-ticked by MiWay as a 3rd party claimant

MiWay has to be the worst. I'm claiming as a 3rd party after their client reversed into me. I submitted all the required information to Koketso Ntsoane by 23 October 2025, and I was promised that an assessor would be in contact with me. On 03 November, I emailed Koketso, checking the status of my claim, and I was advised to check with them after 2 days. I emailed on 06 November 2025, and Koketso advised, "Please note that your claim is with management for authorization. Once same is authoriazed we shall revert to you." The very same day, I requested a company policy with regard to 3rd party claims against Miway and asked for time frames, and that's when I got blue-ticked by Koketso Ntsoane. Today is 13 November 2025.

I want my car fixed, and it's not my fault that your client reversed into me and damaged it.