JR
Johan R

1 reviews | Active since Mar 2014

09 Nov 2022, 16:45

Blaming client for their mistakes

Been with Miway since 2012. As there was 2 addresses on my policy I contacted them and asked to correct it. Been staying at my current house for more than 3 years. Claimed on my current address, no trouble at all. So to fix their mistake with my residential address they increased my household content premium with R900. And then started the excuses, my claims...Miway you are more than welcome to discuss what I paid since 2012 and what you had to pay out to me. Don't make excuses for your mistakes! This is a money making business with no consideration for their clients. Guess you will not get money from me end November.....

Please shop around before you decide on insurance, this is not the option.

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Replies (3)
MiWay Insurance
MiWay Insurance's reply09 Nov 2022, 17:09
Official
We don’t like that you’ve been disappointed; our sincerest apologies! Your message is with the right team and one of our service agents will be in touch shortly. Thanks for bearing with us and giving us a chance to turn this around for you.

Best regards, 
The MiWay Team 

Best regards,

JR
Johan R's update11 Nov 2022, 09:42
Reviewer Update
Various consultants from Miway contacted me but sadly we could not reach an agreement. Poor customer relations at its best, the consultant even offered to cancel my policy.....but I am paid up till 24 November so we will have to endure each other till then.
My advice if you are looking for cover, stay away from Miway, if they treat a10 year customer like this think how they will treat a new one.
By the way I made a mistake my premium went up R1200 not R900 for moving 400m, three and a half years ago!


MiWay Insurance
MiWay Insurance's reply11 Nov 2022, 10:49
Official
Thank you for your note. While this is not the feedback we strive for, we appreciate every chance we get to improve your service experience. Someone will be in touch shortly to see how we make this right for you.
Best regards, 
The MiWay Team 

Best regards,